Knowledge of the hotel and Casino industry.Ībility to communicate, read, and write clearly in basic English. Knowledge of surrounding areas and points of interest. Knowledge of principles and practices of customer service Knowledge of computer utilization in business operations.

Knowledge, Abilities, Skills, and Certifications: Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license and to include the following:

Working knowledge of computers and able to type 25 words per minute. High school diploma or GED plus one year hotel front office and/or customer service experience. Handles all prepaid reservations via third party reservations. Upholds the Hotel’s commitment to hospitality.Ĭontributes to a team effort and accomplishes related results as required.Īssist Sales Office with group reservations. Promotes goodwill by being courteous, friendly, and helpful to quests, and fellow employees. Responds to inquires and makes reservations as needed. Understands the Hotel’s policy on guaranteed reservations and no shows. Prepares and sends letters of confirmation via mail, email, or fax.Ĭommunicates reservation information to the front desk via the Property Management System.Īssists in pre-registration activities when appropriate. Understands the credit policy of the Hotel. Understands the selling strategy, rates, and benefits of all package plans. Handles hotel inventory and group room blocks. Understands the types of rooms available, as well as their location and layout. Processes reservations from the other departments and travel agents.Ĭreates and maintains reservation records by date of arrival. Processes reservations by mail, telephone, fax or central reservations system referral. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Maintains confidentiality of all information. Under direct supervision of the Front Desk Supervisor, assists guests with reservations.

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