> Acts as a liaison with strategic partners > Ensures departmental compliance with all regulatory guidelines and MICS > Promotes the organization in the community and trade associations > Initiates and maintains contact with competitor casino general managers to exchange useful information on gaming activities and known cheaters > Is aware of competition and market conditions in and around the surrounding area > Resolves property issues and recommends courses of action to resolve issues that are beyond the scope of Directors and reports them to the KCOA and, if necessary, the Executive Branch of the Kiowa Tribe > Formulates and recommends gaming operating policies or changes in policies to the KCOA for review and approval > Ensures reporting requirements of the KCOA Charter are adhered to and any additional requests by the KCOA and Executive Branch of the Kiowa Tribe

> Reviews annual capital budget for Gaming/Hospitality Operations and ensures compliance with reporting and approval requirements of the KCOA and, if necessary, the Executive Branch of the Kiowa Tribe > Reviews annual operations budget for Gaming/Hospitality Operations and ensures compliance with reporting and approval requirements of the KCOA and, if necessary, the Executive Branch of the Kiowa Tribe > Review monthly financial information and ensures compliance with reporting and approval requirements of the KCOA and, if necessary, the Executive Branch of the Kiowa Tribe > Maximize employment opportunities for qualified Kiowa Tribal members

> Support strategic plans that have developed with the KCOA and the Executive Branch of the Kiowa Tribe > Develop Kiowa Tribal Team Members in various Departments

> Consistently ensures an exceptional level of service and satisfaction is achieved throughout the property, exceeding the expectations of external and internal Guests alike in a timely and effective manner All Team Members must embrace and deliver Kiowa’s Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP’s, and any other related training

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